The field ofSocial and Collaborative Computing faced the new challenge of developing tools that allow large crowds to deliberate together: i.e. to generate and evaluate ideas, select the best proposals, and turn these into implemented services, facilities, or products. Business and civic organizations are seeking new technologies and services for including their constituencies in their ideation and deliberation processes, while their constituencies increasingly expect such opportunities. This workshop brought together leading researchers, designers, and engineers who are working on large-scale ideation and deliberation systems. The goal was to articulate the research agenda that guided the design of these systems in business or civic settings.
Relevant themes for workshop papers included:
1. Theory and Methods
People (cognitive, social), environment, and activity (praxis) factors in the design of large-scale deliberation tools for civic or business settings.
Understanding, measuring, modeling, and correcting biases.
Understanding, measuring, and modeling incentives and trust factors.
Discourse (e.g. Dialogue; Argumentation) modeling: organizing the discourse around problem, solutions, pros&cons (e.g., IBIS)
Bottom-up emergence (and on-the-go adoption) of conversation models or: the language/action perspective (LAP) upside down.
Research and evaluation methods for studying deliberation tools.
Design and development methods for building deliberation tools.
2. Technology and architecture
Adapting to, and augmenting, current deliberation practices in civic or business settings.
Real-time mass-scale deliberation and stream reasoning.
Knowledge generation using social platforms.
Social Network Analysis techniques, e.g., to measure information spreading.
Deliberation markets and deliberation games.
Collaborative search, collaborative filtering, and collaborative annotations (or tagging).
Exploiting implicit activity traces (e.g., logs and visualizations of actions) in the context of large-scale idea management and deliberation.
Annotation system for classification work and coordinated document drafting (e.g., policy draft amendment, annotation systems for distributed asynchronous diagnostic meetings, for software requirement collective refinement and prioritization)
Automatic (or semi-automatic) user profile enrichment based on successful ideas’ contributions
Role-based tools for users in organizations: e.g., dashboard for regular contributors, reviewers, facilitators, decision-makers.
Modeling languages and architectures for the design of social and participative enterprise applications.
Integration of social ideation with Business Process Management.
Integration of human and system intelligence to support (evolving) complex decision processes
Identifying crowd influencers and embedding mechanisms to ensure goal-driven decisions
Case histories and reports from idea management and deliberation in civil and business settings, e.g. emergency management, policy deliberation, etc.
New applications proposed for deliberation in civil and business settings.